FREQUENTLY ASKED QUESTIONS

GENERAL BUSINESS

How long have you been in business?

As of 2016, We’ve been in business for 5 years. But we’ve been shooting recreationally for much longer!

Do you shoot destination weddings?

Yes, we’re definitely interested in shooting abroad! If you are looking into destination wedding pricing, please contact us with your wedding details and we will send you a customized quote.

Do you photograph anything else other than weddings?

Even though we don’t highlight it in our portfolio, we also shoot portraits (family, maternity etc.) and small events. Check out our BLOG to see photos from these shoots!

Do you have insurance?

Yes! We have liability insurance, which can be provided for any venue that requires it.

Will you bring back-up equipment?

Absolutely. We always bring at least two camera bodies, flash units, a variety of lenses, and multiple memory cards to every wedding. Don’t put all your eggs in one basket, right? Rest assured, we’ll come prepared. 🙂

Do you offer videography or photobooth services?

Unfortunately, we do neither. We like to concentrate on what we do best, which is photography! That being said, we will happily refer you to some awesome videographers or photobooth companies that we know, or have worked with in the past. Whether you hire them or not is up to you!

We live out of town, is it still possible for us to meet?

Absolutely! We’ve had experience corresponding with clients who live overseas. If you live far enough that it’s not possible for us to arrange a face to face meeting, we’d be more than happy to chat with you online using Skype or FaceTime.

BOOKING

How far should we book in advance?

As soon as you’ve settled on a date! We’ve had clients book us over a year in advance. If you are having a summer wedding, inquire as soon as possible, since our availability during high season is limited.

Can you hold a date for me?

To be fair to all potential clients, we do not hold any dates until we receive a signed contract and a retainer.

What happens if another couple inquires with the same date as us?

If you inquired with us first, we will notify you that we’ve received an inquiry with the same date as yours. We operate on a first come, first served basis, so the date remains available until you or the other couple submits a retainer. By not submitting a retainer as soon as possible, you run the risk of losing your date to another inquirer.

Can I just hire one of you?

We want to provide our clients the best of what we can offer, and that includes covering different angles and perspectives during preparations, ceremony and reception. For that reason, all of our wedding packages includes 2 photographers. We do not have super powers that allow us to be in two places at once! 🙁

What forms of payment do you accept?

We accept all major credit cards, e-transfers and cheques.

If we decide to cancel, will you return our retainer?

Retainers are non-refundable, because it is used to reserve our services for your wedding date. In the event of a cancellation, the retainer covers any losses that we would have incurred by turning potential clients away.

If I pay in cash, will you waive the tax?

We do not accept payments in cash, and we do not waive taxes for any of our clients; not even family and friends.

PLANNING

Why should we do an engagement shoot?

Engagement shoots are a great way for our clients to get to know us and our way of shooting. Think of it as a trial run for your wedding! We will give you tips so you know how to position yourselves in the most flattering way. We also highly recommend that you schedule a makeup trial on the same day as your engagement session. It’s a great way to see how your makeup will turn out in photos!

Can you help us plan our wedding day timeline?

Gladly! We’ve had tons of experience reviewing our client’s timelines, so we can definitely point you in the right direction. We also provide sample timelines for our clients in order to help them figure out how much time they really need. We’re more than happy to give you any suggestions that will help your wedding day run more smoothly.

Should we do a first look?

First, you should consider your standpoint on seeing each other before the ceremony. If you don’t mind, then go for it! First looks are a great opportunity for memorable photos! In relation to your timeline, First Looks work well because it allows us to shoot your portraits early on (for the ladies this is a plus because your make-up will be fresh). It will also allow you to seamlessly transition from the ceremony to the cocktails and reception. This way, you are free to mingle with your guests, instead of leaving them with 2-3 hours of lull time while you are off to shoot your wedding portraits.

Do we need a photography permit?

If you’re planning on having your portraits taken anywhere outside of your venue, then the answer is most likely yes. You will be responsible for acquiring and paying for any permits you need. Photography permits ensure that we are not interrupted or dismissed from any public or private premises when we’re shooting. The best practice is to always check with the city/venue well in advance to see if you need a permit. Popular locations book quickly and some permits are issued with time slots. Pricing for permits typically range from $50-$300 and up.

Is it okay if our family and friends take pictures as well?

Yes, of course! We totally understand that your guests are eager to capture their own photos. The only concession we ask our clients to make is to have everyone turn off their flash and stay in their seats during the ceremony. There are certain moments that we cannot recreate (*hint hint* first kiss) and we’d love to document the original moment as opposed to a playback!

TRAVEL & MILEAGE

If our wedding is out of town, do you charge extra for hotel accommodation?

If the location is over 2 hours drive (one-way) from Mississauga, and photography is expected to starts early or will ends very late, we will require reasonable overnight accommodation that will be charged at cost. Generally speaking, if your wedding takes place within the GTA, we won’t need hotel accommodation. But if these extra fees apply to you, we will notify you well in advance.

Do you charge extra for mileage?

We have a 120km mileage allowance for all our clients, and no location limit. Before your wedding day, we will map out a route from one location to the next, starting with our HQ and ending with a trip back to our HQ at the end of day. If the total route does not exceed 120km, you will not be charged extra. Anything over the mileage allowance will be charged at $0.75/km.

TURNOVER & DELIVERABLES

Do you give clients RAWs or unedited photos?

Unfortunately, we do not. All of the photos you receive will be high-resolution, post-processed JPG files.

Will you edit all of our photos?

Yes! Every single one is post-processed and lightly retouched for minor blemishes. We do not give out unedited photos, because we consider that an unfinished product.

Will some of our photos be in black and white?

Yes, a small percentage of your photos will be in black and white. Generally speaking, we create black and white photos to highlight the subject and remove any distractions. If you do not like black and white photos, please let us know before your wedding date and we will avoid doing it altogether.

How many photos will we receive?

We turn over 50-70 edited photos per hour of wedding coverage. That’s about 1 shot per minute! For portrait sessions, you will receive 50-70 shots for a 2 hour session.

When will my photos be ready?

The complete collection of digital negatives should be available about 3 months after your wedding date, and about 4-6 weeks after the session date for portraits. ALL of the photos you receive will be digitally post-processed and colour corrected, so this takes a bit of time!

If I have a photobook in my package, when will I receive it?

Photobook turnover times vary, because we allow you to select the photos that go in the book after you’ve received your wedding package. You will also have the chance to request 2 revised drafts. We typically finish laying out each draft within 1 month, but the turnover largely depends on how long you take to submit your selections and revisions. After the photobook has been finalized, we send it off the print, and production time is 3-4 weeks (depending on the season) plus extra time for delivery from Vancouver.

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